Key Account Manager

We are working with a highly successful and fast-growing print and production business that is continuing to invest heavily in both technology and people. Known for delivering high-quality solutions and exceptional customer service, the company has built a strong reputation within the industry and continues to experience impressive year-on-year growth.

Due to continued expansion, they are now looking to appoint an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for someone with a strong print background who enjoys building long-term client relationships, managing fast-paced projects, and driving account growth.

The successful candidate will act as the main point of contact for a portfolio of key clients, ensuring projects are delivered smoothly from enquiry through to completion while identifying opportunities to maximise account spend and customer retention.

The Role

As Key Account Manager, you will be responsible for managing and developing key customer accounts while delivering outstanding service throughout the full project lifecycle.

You will work closely with internal production teams and external suppliers to ensure all client requirements are handled efficiently, accurately, and professionally.

Key Responsibilities

Client Management & Quoting

• Act as the main point of contact for allocated customer accounts
• Understand client requirements and provide accurate, competitive quotations
• Identify opportunities to upsell additional products and services
• Liaise with internal departments and suppliers to gather pricing and production information

Quote Follow-Up

• Proactively follow up quotations within agreed timeframes
• Track quote outcomes and gather feedback on unsuccessful opportunities
• Maintain accurate CRM records and reporting activity

Account Development

• Build and maintain strong, long-term client relationships
• Conduct regular account review and development calls
• Use CRM systems to manage communication and pipeline activity
• Provide technical guidance across the company’s print and production services

Order Processing & Project Coordination

• Process orders accurately and efficiently
• Coordinate with internal teams to ensure smooth workflow and delivery
• Manage artwork approval processes and ensure projects move into production on time

Customer Retention & Growth

• Re-engage lapsed customers and identify reasons for reduced spend
• Develop opportunities to grow existing accounts
• Promote the full range of print and production services available

Problem Resolution

• Resolve customer issues quickly and professionally
• Coordinate with internal teams and suppliers to deliver effective solutions
• Maintain clear communication with customers throughout

Customer Service

• Deliver exceptional customer service at every stage of the client journey
• Maintain a professional, proactive, and positive approach at all times

Skills & Experience Required

• Minimum 2 years’ experience within the print, graphics, or print management industry
• Strong understanding of print production processes, materials, and finishing methods
• Experience managing customer accounts in a fast-paced environment
• Excellent communication, negotiation, and organisational skills
• Commercially minded with the ability to identify growth opportunities
• Experience using CRM systems, quotation platforms, and MIS systems
• Positive, proactive, and solution-focused approach

We also recruit for the following related roles:

Client Services Manager

Account Executive

Account Director

Senior Account Director