Print Account Manager

A leading printing company in the West Midlands is on the search for a talented Account Manager with the relevant printing experience to become an integral and pro-active member of their team. Candidates must be highly motivated with a “can do” attitude and dedicated to providing first-class customer service.  

To apply for this role, you must be able to work confidently under pressure in a deadline driven environment. You must be a strong team player, but also have the ability and confidence to work alone. You will work on the clients site, confidently taking command of the following responsibilities:

• Manage the day to day running of the account alongside an experienced account and design team. Ensure that all agreed SLAs are met.
• Work closely with the client to plan, build, produce and successfully deliver campaign projects.
• Build and maintain strong client relationships across the business. Ensure clients are kept up-to date on all projects.
• Agreeing budgets and managing project timescales.
• Work with internal production and dispatch teams. Ensure campaigns are planned, raised, produced and delivered to expectations.
• Strive to maximise the customer’s budget / company profit. Identify the most efficient production methods.
• Anticipate client demands to preempt potential challenges.
• Act upon customer queries in a timely and effective manner.
• Ensure that the customers stock is pro-actively monitored to maintain agreed levels.
• Provide accurate reports using in-house database.
• Monitor orders to ensure they are processed within agreed customer timings.
• Manage artwork, proof submission and approval with the client when necessary.
• Represent the company during offsite visits when required.
• Proactively monitor the clients competitor behaviours and latest market trends to help identify possible print solutions.

Key attributes:

Strong organisational skills and administration skills with good attention to detail.

Highly numerate and process driven.