Trainee Account Manager

An excellent opportunity has arisen for a Trainee Account Manager to join our clients vibrant Account Management team. You might be a Production Controller, you might be a Printer, you might be an Estimator……what you cannot be is dull. We are looking for bright and cheery people. If you are dull, this is not for you. Nothing wrong with dull, one of my best friends is dull, I still like him however he wouldn’t make a good account manager.

After training our client will have equipped you to handle the following job Description.

Purpose of Job:

To look after a client base providing excellent levels of client care and responsiveness to ensure that work is produced to the highest standards

Accountabilities:-

• Co-ordination and management of pricing and jobs for a number of different clients. This will include the production of customer quotations, checking artwork and data requirements, ordering, invoicing and progressing jobs through production

• Provide advice and assistance to customers on products, services, design and production methods

• Maintain Service levels, Quality & ISO standards

• To develop accounts to their full potential in a fast paced environment

• Complete Management Information and Dashboards for individual clients in a timely

• Participate in client meetings and service reviews ensuring these are minute and distributed for follow up actions. Ensuring all actions are completed in accordance with client requirements

To fulfil any reasonable requests of line manager and Client Relationship Manager

Essential Experience/Skills Background/Experience:-

• Excellent written and oral skills

• Ability to learn quickly putting processes into practice

• Vision and the desire for continuous improvement

• Must have strong communication skills and the ability to articulate information clearly and concisely

• Passion for client care

• Must be able to take ownership and make things happen

Skills/Aptitudes:-

• Excellent client management and relationship building skills with the ability to manage difficult clients and situations

• Good verbal and written communication, methodical with strong attention to detail

• Establish, monitor and feedback standards of performance and behaviour to meet performance criteria

• Able to follow written and verbal instructions understand and communicate complex instructions

• Effective listening skills

• Ability to analyse relevant information to make informed suggestions for improvement or added value to both the customers and clients.

• Generate innovative and effective solutions to meet the customer requirements

• Must be able to use own initiative

• Highly organised with the ability to plan and organise a busy workload

***Please supply CV in word rather than PDF***

Your CV will be reviewed by the consultant handling the assignment within 24 hours from the time you apply. Should you not hear back within 7 days it means that on this occasion your experience/ skill set didn’t match what our client is looking for. We would love to go back to every applicant and explain why it is not a good match however unfortunately in today’s market, even with the 7 day operating we introduced 2 years ago, it is administratively impossible to do this. Please rest assured that if you match the criteria you will be contacted, usually within 1 day, but no later than 3 days from the time of your application