Senior Client Coordinator

Outstanding global Creative Packaging Organisation with an extensive and exciting blue chip client base, seek to appoint a customer focussed Senior Client Coordinator to work within their expanding Client Services team.

Coordinates projects from estimation to completion for assigned client(s). With limited guidance
from Management serves as the main day-to-day contact on current projects for clients, internal
departments, and vendors. Resolves complex problems using strong technical knowledge.
Maintains client relationships by ensuring the delivery of high quality services and solutions. May
coordinate or prioritize the work of other employees performing similar duties.
Key Accountabilities
Client Experience
• Serves as the main day-to-day contact on current projects for clients, suppliers, external
partners, and Client Growth teams; provides timely responses to all inquires (e.g. within
one (1) business day).
• Attends client meetings as needed; serves as a Subject Matter Expert regarding production
processes, timelines, etc.
• Ensures high quality standards in all client deliverables.
Operational Excellence
• Effectively coordinate client-specific projects throughout the lifecycle, including estimate
creation, selection of appropriate projects and sub-projects, assignment of resources,
monitor project progress, and generate the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical,
instructions for project teams.
• Partners with the client, Client Growth, and project teams to resolve identified project
issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details
and supporting evidence, including change orders and rework, throughout the project
lifecycle.
• Partners with Client Integration and Client Growth to ensure a smooth transition for new
clients; attend pre-integration and planning meetings as needed.
• May participate in cross-functional teams to develop and/or adapt processes, policies, and
workflows to improve efficiency, accuracy, speed, quality, etc.
Employee Experience
• Creates strong and effective internal partnerships and collaborates across the business;
listens and values the opinions of others.
• Is an effective team member; supports the team by pitching in at any level and effectively
working across the organization to meet the needs of the business.
• Takes ownership of personal actions and outcomes; encourages and empowers others to
do the same.
• Embraces change; maintains an open mind and is flexible and adaptable in the face of
ambiguity and change.
• Proactively seeks opportunities to increase knowledge, skills and abilities.
• Supports the Client Growth teams by providing accurate information for inclusion in
proposals as needed.
• Supports Company’s profitability efforts by focusing on the efficient, accurate and timely
coordination of the assigned project activities.
Other
• May perform other duties, as needed, to meet the needs of the business.
Success Profile

Experience
• Demonstrated project coordination experience within a print, pre-press, or graphics
manufacturing environment.
Skills & Abilities
• Good knowledge of company’s products, solutions and services a plus.
• Good understanding of the market and business environment that affects the assigned
clients.
• Good understanding of effective Pre-media, Print, Photo Studio and/or Digital production,
processes, roles, tools (digital and conventional) and workflow practices and trends.
• Good understanding of Pre-press, Print production, and/or Graphic Design techniques and
processes.
• Proficient in Pre-media and/or Creative Services and solutions.
• Good people, organizational, and analytical skills (including attention to detail).
• Good verbal and written communication skills
• Proficient Computer Software (SW) Skills:
• Apple Mac equipment and operating systems
• Overall Business SW (e.g. MS-Office Suite)
• Specific Functional SW (e.g. Abode Design Suite, Acrobat plus QuarkXpress; Project
Management Software; Agile; or others; etc.)
• Ability to assist others in the organization of projects, and to serve as a knowledge
resource for other colleagues within the account team.
• Ability to interpret concept and/or brand guidelines through to artwork execution (e.g.
digital, photographic, etc.).
• Ability to develop and maintain a collaborative relationship with peers and colleagues in
one or more areas of the organization.
• Ability to build and maintain effective relationships with internal clients and/or external
clients (e.g. printers, product manufacturers, service providers, and/or clients).
• Ability to work well in a team environment, with a limited degree of supervision, to handle a
heavy workload, to prioritize work, and to meet assigned deadlines
• Ability to translate client requests into technical instructions for production.

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This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Head of Packaging recruitment – Greg Nelson – greg@harrison-scott.co.uk

Head of Print recruitment–Neil Pearson – neil@harrison-scott.co.uk

Head Paper recruitment – Gary Young – gary@harrison-scott.co.uk

Board level, account management and all levels of sales vacancies –

George Thompson – george@harrison-scott.co.uk

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.