Senior Account Manager – Packaging Graphics

A highly dynamic fully integrated graphic solutions business is seeking a first class Senior Account Manager to manage an outstanding client base. The main purpose of this role is to focus on the delivery of customer service based on measurable KPIs and quality control.
You must have 4 years’ proven client services experience in the packaging graphics industry, along with a good understanding of reprographics, print and knowledge of the FMCG customer service industry.

Good general managerial skills are also a must, along with interpersonal and client service skills, administrative and financial efficiency, effective prioritisation of projects and ability to cope under pressure.
Travel will be expected at least 1-2 times a month in the UK to the client but not limited to this.
Key Responsibilities
• To liaise with the client on existing, and forthcoming projects, including the planning and development of plans to complete those projects within the client time scales and to the quality levels expected.
• To oversee and input client briefs accurately to optimise production.
• To liaise between the client and the production team leader to ensure all information is correctly interpreted both creative and timings.
• To uphold and represent the company on a daily basis, developing relationships with all relevant departments.
Skills
• Demonstrate an understanding of the client and work that the client produces
• Show strong organisational skill with all aspect of their team including Holiday cover Deal with client escalation issues
• Demonstrate an understanding of the client and work that the client produces
• Demonstrate influencing skills and an ability to lead the client’s decision making