Account Director

One of the top print management companies in the country is looking for a senior account management professional to look after one of their most prestigious accounts.

Based at this high-end client, it will be your job to develop a trusting and long-lasting relationship. As the key interface between our client and its top account, portraying a high degree of professionalism, confidence and boundless energy will be of the upmost importance.

With a focus on maximising revenue within this account, you must know the large format printing/Point of Sale sector inside out and have an aptitude for expanding this relationship by identifying their needs and requirements. We are looking for someone able to interpret briefs and capable of expediting necessary areas of the business.

Not only will you be managing this account, but you will also be managing a team of two account managers and one account executives.

Responsibilities will include:

• Oversee and organise account management team
• Build onboarding and training programs to develop staff competencies
• Develop measurement methods and standards for service delivery effectiveness, efficiency and quality
• Manage team to financial targets and client project profitability
• Serve as key internal escalation point for implementation related issues
• Define repeatable service delivery processes and toolset to improve client experience and Service team efficiency
• Collaborate with internal peers to ensure alignment on incoming demand, priorities and projects
• Work with client teams to identify and mitigate project risks and ensure 100% customer satisfaction

Our client needs a commercial thinker with boundless energy will be responsible for ensuring existing clients’ needs are met in accordance to Service Level Agreements. You will have a strong analytical mind with the capability of foreseeing problems early and implementing suitable counter measures.