Print + Mailing Operations Director

Due to significant investment in plant and technology and company growth, a leading Print + Mailing company is looking for an Operations Director with 10+ years’ of industry experience to join its forward thinking team.

The Operations Director will be responsible for the company’s overall operational direction, management, and organisation. The Operations Director will be the senior figure responsible for driving efficiencies and improving productivity, in line with the business’s strategic plans. You will be a leader with the ability to manage and inspire a large team of people.

This role encompasses the management of a wide number of departments including production, data, print, facilities and health and safety so will require a thorough knowledge of companies processes across several departments. The ideal candidate must be competent and able to plan a variety of operational activities. We are looking for an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate continuous improvement, development and long-term success.

Duties & Key Responsibilities:

• Liaise with stakeholders and peers to make decisions for operational activities and set strategic goals
• Management of the Production Manager, Facilities Manager, Print Room Manager and Data Manager.
• Develop and implement a dynamic new MIS system with the assistance of the IT Director and Client Services Team.
• Evaluate regularly the efficiency operational procedures according to the businesses objectives and apply improvements
• Manage the strategic procurement process of the latest print and mail technology
• Support the Client Services team to enhance customer satisfaction around operational capabilities
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Manage and ensure conformity of the company’s four ISO standards via ongoing engagement and annual external audits
• Ensure that all employees are safe, and that all H&S laws and legislations are followed
• Evaluate overall performance by gathering, analysing and interpreting data and metrics
• Formulate and measure strategic KPIs
• Ensure that the company runs with legality and conformity to established regulations
• Ensure all operations employees are compliant using Citation for Training, Holidays and HR.

Skills Required:

• Proven experience as an Operations Director or similar Senior Management position.
• Excellent organisational skills
• Outstanding communication and leadership skills, with the ability to motivate and inspire a large, diverse team.
• Excellent technical knowledge and understanding of all the industry’s leading machine manufacturers and their capabilities
• Knowledge of industry’s legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operational metrics
• Excellent Microsoft Office Package Skills, particularly Excel.