Print + DM Account Manager

Our client is a mailing and printing company that has access to all of the latest industry technology. Expansion plans have uncovered the need for an Account Manager to join its Client Services Team. Not only will you be joining a company with a strong financial backing, there is also great scope for fast-track career progression to Account Director for a highly driven candidate.

This role requires significant experience in professional client relationship management and requires a full awareness of the customer journey processes and techniques in modern print, direct mail / mailing fulfilment and UK & International Postage services.  

Duties & Key Responsibilities:

• Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping clients delighted. Including, but not limited to, quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order. Booking multiple mailing campaigns onto MIS system, dealing with many daily queries & tasks, keeping MIS system accurate and any other ad-hoc duties required by your Account Director / team.
• You will be a key point of contact for your teams Clients and expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.
• Consulting with your Client Services team members, the Data Team, Print Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy. Liaison with the Finance Team to remain aware of Client credit limits and timely payment of invoices.
• Responsible for managing the order from quotation to invoice. Raising Client invoices within 48 hours of mailing despatch or raising ‘pro-forma’ invoices for new business and postage. (i.e., prior to mailing despatch).
• Regular pro-active contact with existing and occasional Clients to develop the spend, frequency of use and profitability for the company, under the guidance of the Account Director.
• Incoming new business enquiries are generally managed by your team’s Account Director but support in raising new business quotations & follow up calls seeking to open new accounts will be required.
• Using your own initiative to enhance Client experience, supporting and encouraging the revenue & margin growth of your team.
• Seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.
• Creating samples packs for potential Clients.
• Maintaining and developing your own knowledge within the mail & post industry to support your own progression.
• Initiative-taking approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.

We are looking for someone who can be a positive team member, even when under pressure. Our client considers it vital, and part of the terms of employment, that the Account Manager plays their part to contribute to a happy & positive team culture. You will strive to positively help promote and support the growth of the business (top line and bottom line) and help support a positive, pro-active, ‘can do,’ team environment. The support of your finance / operations / data & print colleagues is vital to consistent financial success & progression (for you and for the business). Candidates must be methodical in their approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.