Print / DM Account Manager

Are you a natural relationship builder with a passion for delivering flawless client experiences? Do you thrive in a fast-paced environment where no two projects are the same? We’re looking for a dynamic Account Manager to join our client’s team and take the lead on exciting print and direct mail campaigns. In this pivotal role, you’ll be the go-to partner for our clients—guiding projects from concept to completion, ensuring deadlines are met, quality standards are exceeded, and opportunities for growth are uncovered. If you’re ready to combine your expertise in client management with your knowledge of print and direct mail production, this is your chance to make a real impact in a supportive, forward-thinking company.

Job Overview: The ideal candidate will have a strong background in client relationship management, print production, and direct mail services. The Account Manager, will serve as the primary point of contact for clients, ensuring exceptional service, timely delivery of projects, and high-quality standards in all aspects of print and direct mail production.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Act as the primary contact for all inquiries, concerns, and project updates.
• Project Coordination: Oversee the full project lifecycle for print and direct mail campaigns, from initial concept to final delivery. This includes managing timelines, budgets, and quality control.
• Quote and Proposal Creation: Prepare detailed quotes where required with support from commercial team members, ensuring that all client needs are met within budgetary constraints.
• Order Management: Process and track client orders, ensuring accurate and timely delivery. Collaborate with internal teams, including production, data processing, postage, and logistics, to meet client expectations.
• Problem-Solving: Address any issues or challenges that arise during the project lifecycle, proactively finding solutions to ensure client satisfaction and project success.
• Vendor Management: where required work closely with third-party vendors, such as to ensure the highest quality and cost-effective solutions for clients.
• Sales Support: Identify opportunities for additional business within existing accounts. Support the sales team in growing accounts and generating new business.
• Reporting & Analysis: Provide forecast view of monthly activity including 3-month horizon based on managed client accounts. Manage and create client Management Information reports tailored to client specification using business tools.        
• Quality Assurance: Ensure that all final products meet or exceed client expectations and industry standards. Work with production teams to review and approve proofs, samples, and final print runs.

Required Qualifications:

• 3+ years of experience in account management, preferably in the print and direct mail industry.
• Strong knowledge of print production processes, direct mail campaigns, and postal regulations.
• Excellent communication and interpersonal skills to manage client relationships effectively.
• Proficient in project management software and MS Office Suite (Word, Excel, PowerPoint).
• Strong attention to detail, problem-solving skills, and the ability to manage multiple projects simultaneously.
• Ability to work under pressure and meet deadlines while maintaining a high level of customer satisfaction.

Preferred Qualifications:

• Experience in print production and direct mail automation.