Mailroom Supervisor

Job Purpose

A leading print and communications company is looking for a Mailroom Supervisor to oversee workflow across their Glasgow sites.  The responsibilities will include coaching, resolving issues and serving as a link between upper Management.

This supervisory role requires a competent individual capable of guiding and training employees and well versed in processes under the role’s responsibility.

The goal is to ensure that all operations across sites are carried out productively to ensure profitability, growth and compliance.

Responsibilities

• Set goals for performance levels ensuring SLAs are met in compliance with company’s plans and vision and communicating them to staff
• Organise workflow and ensure employees understand delegated duties and tasks
• Monitor employees and provide constructive feedback and coaching were required
• Provide MI reports for Management and Client. Prepare and submit performance reports, carry out Appraisals and 1-2-1s
• Problem solving and decision making
• Maintain timekeeping and personnel records
• Communicate information from Upper management to employees and vice versa
• Employ and train New Employees
• Adhere to stated legal and company policies and procedures relating to Health & Safety and quality Management and undertake disciplinary actions if need arises

Competencies

• Display positive attitude, empathy and compassion towards employees and Client

• Knowledge of Mailroom Operations (Desirable)
• Excellent communication and interpersonal skills
• Outstanding organisational and leadership skills
• Ability to Delegate
• Ability to coach and train staff
• Work well under pressure
• Good knowledge of Microsoft Office

Please note: there will be an element of travelling between sites, so candidates must have own vehicle and a full clean driving license