Operations Manager

A leading packaging company is looking for an Operations Manager to oversee all activities within the company’s site, with a view of safely and efficiently achieving a high level of productivity and customer satisfaction, and ensuring operation excellence.

Job Purpose:

• Responsible for the Safe and timely manufacturing of products which as a minimum conforms to the quality expectations of our varied customer base. 
• Accountable for ensuring the Health, Safety and Welfare of all site staff
• Ensure Quality standards are adhered to and continuously managed to improve
• Lead the manufacturing function within budget and output targets to achieve and surpass plan and budgeted assumptions
• Develop an enthusiastic, motivated, and flexible team by building strong collaborative working relationships across the business
• Manage the team on best practice and establish standard policies and procedures by highlighting deficiencies and recommending changes in training, working practices and processes
• Implement a culture of and manage continuous improvement and modern manufacturing principals
• Lead by example, identify and nurture talent through PDR and succession planning

Principle Accountabilities & Key Activities:

• Ensure that the operations operate in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of all staff, visitors and contractors
• Contribute to the creation and implementation of best practice manufacturing vision, strategy, policies, processes, and procedures to aid and improve operational performance
• Identify business improvement opportunities within the organisation (General and Task Management)
• Effectively and efficiently manage the production of the required daily/weekly/monthly targets in line with customer specifications, meeting quality and delivery expectations, minimising costs where possible and ensure the required best working practices are maintained at all times
• Responsible for productive operation of planned activities
• Update site on a daily basis using the 3 Tier approach covering SQDCP principals
• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required – NPI
• Drive process improvements on Overall Equipment Effectiveness (OEE) by appropriate data analysis
• Communicate and liaise with other site resources to effectively communicate and agree targets
  • Safety – Quality – CS – HR – Finance
• Attend and Chair various meetings and action/communicate instructions as required
• Produce written reports and make presentations for the SLT / RLT
• Undertake continuous training and personal development plans as agreed
• Participate and lead root cause analysis and resolve problems with wider team to identify and mitigate Safety – Quality concerns
• In Conjunction with the Safety Lead conduct risk assessments of processes and tasks in all departments including Safety Gemba Walks and Interactive Safety discussions

People Management

• Manage, coach, and develop a high performing team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements
• Record display and report on achievement of agreed objectives/KPIs and review/assess ongoing performance of direct reports
• Identify and target areas of improvement identifying any actions required
• Manage and lead the team, ensuring adequate staffing levels, managing holiday allowances, recruitment, training, development, appraisal, attendance, disciplinary issues, and daily supervision to maximise efficient productivity
• Motivate and coach the team to operational success
• Provide technical expertise to the team using internal and external resource to support as required
• Monitor the completion of tasks and ensure good performance and record on appropriate systems
• Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviours expected of them
• Communicate KPIs from the strategic annual plan so that each employee is aware of their respective responsibility in achieving strategy.  
• Develop, expand upon, and implement any additional KPIs for each area of responsibility
• Ensure KPIs are met by working to the overall plan, including management of, and reporting to.
• Manage contractors on site to ensure they meet legal and company requirements. Utilise the expertise of the Safety Lead ensuring RAMS are submitted, validated, and followed for all work undertaken

Relationship Management

• Work as part of the Senior Leadership Team to share ideas and improve operations, recommending, supporting, and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements delivery in line with Company and Customer requirements
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
• Ensure an effective interface with other team members is maintained and any conflict is managed effectively at a local level
• Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the purchasing strategy
• Communicate with stakeholders the impact of market change and potential effects on engineering design and development. Recommend solutions without compromising quality or service while optimising cost
• Stay current and up to date on any changes that may affect the supply and demand of needed products and materials and advise others of any impact
• Contribute to new business initiatives and projects and review and communicate the impact on Manufacturing activities

Self-Management

• Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures. Ensure all compliance training needs are actioned in a timely manner
• Proactively contribute to creating a good team atmosphere
• Make useful links to arrive at insightful plans and solutions
• Embrace personal challenge
• Confident, rounded thinking
• Take ownership for team cohesion and team development
• Be self-aware resilient, optimistic, and open to change
• Have a collaborative approach to others
• Openly challenge and prepared to be challenged to improve 

Qualifications & Experience

Essential :

• Confident attitude with the ability to deal with stakeholders at all levels
• Strong team management on outputs and performance
• Computer literate to a high level in Microsoft Office applications & Vision EFI
• Ability to communicate, influence and persuade at all levels
• Ability to work under pressure and meet deadlines
• Willingness to develop technical and commercial skill set
• Self-motivated, shows initiative and drive to succeed

Desirable :

• Yellow and Green Belt Training