Job Title: Internal Sales Administrator / Account Manager

Salary: £dependent on experience

Location: Warwickshire

Reference: J79187

Contact: George Thompson

Telephone: 0121 233 1522

Categories: Print, Commercial Print, Midlands, Account Management

Our client is passionate about helping organisations succeed using the power of print. Their aim is to be a leading source of inspiration, solutions and practical expertise to help brands achieve their goals.

They are looking to appoint an Internal Sales Administrator / Account Manager to look after a range of existing customer accounts.Typical clients include marketing departments of public and private sector organisations with regular and wide-ranging requirements, primarily printed and promotional products.

Role Objectives and Responsibilities

To be a key member of the internal sales team working on a range of customer accounts principally dealing with printed and promotional products, with key objectives as follows:

  • Taking enquiries from customers, making sure requirements are understood and proposing/discussing solutions.
  • Preparing and sending quotations, following up as required to secure the order.
  • Liaising with design studio regarding artwork/visuals and managing the proofing process with clients.
  • Processing orders and managing through production ensuring that promised delivery dates are met.
  • Establish and maintain a strong ‘trusted advisor’ relationship with clients, helping them to achieve their goals by providing solutions to their needs.
  • Ensure all customer queries are dealt with effectively and in a timely manner
  • Meet sales targets by maximising all enquiries and opportunities for cross-selling or up-selling.
  • Ensure correct, on-time delivery for clients on every order.
  • Ensure that margins are maintained to agreed levels.
  • Have a positive can-do approach to the client, always ensuring a high level of customer satisfaction.

Role Requirements

To succeed in this role, you will demonstrate the following characteristics:

  • Positive, proactive, and punctual
  • Clear thinker with good communication skills and organising ability
  • Able to build good relationships with customers and suppliers
  • Accuracy and keen attention to detail (a perfectionist streak!)
  • Ability to work to deadlines.
  • Good IT skills including MS Office
  • At least 2 years’ relevant industry experience.

This office based role is for a 40-hour week Monday – Friday with some flexibility for hours within the 7.30am – 5pm window.

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