Account Manager

Our client is passionate about helping organisations succeed using the power of print. Their aim is to be a leading source of inspiration, solutions and practical expertise to help brands achieve their goals.

They are looking to appoint an Internal Sales Administrator / Account Manager to look after a range of existing customer accounts.Typical clients include marketing departments of public and private sector organisations with regular and wide-ranging requirements, primarily printed and promotional products.

Role Objectives and Responsibilities

To be a key member of the internal sales team working on a range of customer accounts principally dealing with printed and promotional products, with key objectives as follows:

• Taking enquiries from customers, making sure requirements are understood and proposing/discussing solutions.
• Preparing and sending quotations, following up as required to secure the order.
• Liaising with design studio regarding artwork/visuals and managing the proofing process with clients.
• Processing orders and managing through production ensuring that promised delivery dates are met.
• Establish and maintain a strong ‘trusted advisor’ relationship with clients, helping them to achieve their goals by providing solutions to their needs.
• Ensure all customer queries are dealt with effectively and in a timely manner
• Meet sales targets by maximising all enquiries and opportunities for cross-selling or up-selling.
• Ensure correct, on-time delivery for clients on every order.
• Ensure that margins are maintained to agreed levels.
• Have a positive can-do approach to the client, always ensuring a high level of customer satisfaction.

Role Requirements

To succeed in this role, you will demonstrate the following characteristics:

• Positive, proactive, and punctual
• Clear thinker with good communication skills and organising ability
• Able to build good relationships with customers and suppliers
• Accuracy and keen attention to detail (a perfectionist streak!)
• Ability to work to deadlines.
• Good IT skills including MS Office
• At least 2 years’ relevant industry experience.

This office based role is for a 40-hour week Monday – Friday with some flexibility for hours within the 7.30am – 5pm window.