DM Account Manager

A well established print and communications company is looking to expand its Client Services team. Fulfilling the role of Account Manager, you will be a key point of contact for some of the company’s most valued clients within the Direct Mail, Utilities and Banking Sector responsible for ensuring client satisfaction, managing client expectations, and driving long-term relationships. You will play a critical role in understanding client needs, coordinating with internal production teams to deliver on those needs, and identifying opportunities for upselling and cross-selling our products and services. This role requires exceptional communication skills and an understanding of client management.

Accountabilities and Responsibilities

Client Relationship Management

• Develop and maintain strong, long-lasting relationships with key clients, serving as their primary point of contact.

• Regularly engage with clients to understand their needs, objectives, and challenges.

Account Growth

• Identify opportunities to grow accounts through upselling and cross-selling services and solutions.

Project Management

• Support the delivery of projects and services to clients, ensuring they are completed on time, within scope, and within budget.

• Coordinate with internal teams to manage resources and timelines effectively.

Strategic Planning

• Collaborate with clients to develop and execute strategic account plans that align with their business objectives.

Issue Resolution

• Communicate issues and solutions clearly to both clients and internal teams.

Performance Tracking

• Monitor and report on the performance of client accounts, including tracking key metrics such as client satisfaction, retention, and revenue growth. Regularly attend account reviews to clients and internal stakeholders.

Cross-Functional Collaboration

• Work closely with internal teams to ensure the client’s needs are being met and to support the development of tailored solutions.

Market & Industry Knowledge

• Stay informed about industry trends, market conditions, and competitors to provide relevant insights to clients and to position the company as a trusted advisor.

Skills and Key Competencies  

• Strong relationship-building and interpersonal skills

• Excellent communication with negotiation abilities

• Strategic thinker with a problem-solving mindset

• Ability to manage multiple projects and deadlines in a fast-paced environment

• Familiarity with specific industry knowledge within a data and production environment