Customer Services Representative

Role based: SW London / Surrey Area / Within M25.

The Customer Services Representative will be liaising with sales team and clients, estimating, booking in work and chasing through production.

– The important thing for the Client is that they appoint the right person with a positive ‘can do’ attitude therefore they will also consider someone junior at an ‘entry’ salary level and training them up to develop into the role.

Role responsible to:  The Customer Services Manager

Role aim: To manage specified customer accounts, including estimating, booking in work, proofing, production control, and final job sign off before delivery.

To liaise closely with customers and sales representatives to ensure complete customer satisfaction.

To support the Customer Services Manager which may involve deputising and controlling the Company’s workflow and scheduling.

The work includes:

Book in jobs for printing, ensuring accurate job instructions
Production control including:
Job proofing
Ensure jobs are produced in the most cost effective way
Order stock to fulfil order – eg paper
Ensure correct stock is received from suppliers
Book in jobs with suppliers, and making sure work is delivered and returned on time and to the required standard
Ensure the job production schedule is adhered to and deadlines are met
Take responsibility for checking and despatching completed jobs and filing job and plate bags etc
Ensure MIS job records are accurate and any extras recorded before invoicing
Liaise with Customer Services Manager or customer, as appropriate where queries or problems arise
Contribute positively to the effectiveness of the team
Carry out other tasks as required by the Customer Services Manager
Maintaining close contact with customers, ensuring customer satisfaction
Contribute to the overall effective and smooth running of the company
Produce accurate computerised estimates for customers
Obtain prices from suppliers for outside work to be included in estimates

***Please supply CV in word rather than PDF***

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This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Head of Packaging recruitment – Greg Nelson – greg@harrison-scott.co.uk

Head of Print recruitment–Neil Pearson – neil@harrison-scott.co.uk

Head Paper recruitment – Gary Young – gary@harrison-scott.co.uk

Board level, account management and all levels of sales vacancies –

George Thompson – george@harrison-scott.co.uk

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.