Customer Services Manager

We have the opportunity for a Customer Services Manager to join a company dedicated to evolving the printing industry. With a multifaceted approach, this client specialises in a diverse range of services that cater to every aspect of visual communication.

The key purpose of this role is to nurture long-term partnerships with clients by consistently delivering quality service and support. The Customer Services Manager plays a pivotal role in maintaining and enhancing client relationships, ensuring customer satisfaction, and managing a skilled and motivated team dedicated to providing exceptional service. You will be responsible for overseeing the entire customer service process, from initial contact to the timely completion of each print job. As the Customer Services Manager you will also act as a liaison between the client and the production team, ensuring that all client requirements are understood and met with the highest standards.

Key responsibilities

• Manage Customer Service team to provide clients with tailored solutions
• Develop and maintain strong relationships with both existing and potential clients to ensure continuous business growth
• Oversee the customer service teams to ensure the delivery of a high-quality service that meets clients’ needs
• Always provide clients with the best and most efficient print outcome
• Manage client communication and resolve any issues to maintain a high level of client satisfaction
• Coordinate with the production team to facilitate client requests and provide comprehensive support
• Monitor and handle a large amount of print orders in a calm, efficient, and professional
• Strong creative thinking and problem-solving skills to address client requests and issues

Skills & Experience required

• Proven management & leadership experience with the ability to lead teams effectively and oversee a successful customer service function.
• Confident rapport building & communication skills to effectively manage customer relationships
• Strong customer service experience to liaise with clients, internal teams & external stakeholders
• Previous account management and business development experience
• Proficiency in using computer systems for client management and internal communication
• A natural problem-solver with a customer-focused approach to your work
• Adept at making key decision and the ability to balance multiple time-sensitive priorities and deadlines