Customer Service

A Fantastic opportunity has arisen to work for a leading printer based in the Essex area. If delivering exceptional customer service is what you do best, and if you are ready for a new challenge in an innovative company, then this is the opportunity you have been looking for. The ideal candidate should be a self-motivated, outgoing individual with a good telephone manner and strong communication skills.

This is a full time permanent contract (40 hours per week). The role will involve the following responsibilities:

• Dealing with queries over the phone, via email and through customer contact portals
• Providing best in class customer service experience to both new and existing customers
• Resolving customer queries at first point resolution, including order queries and complaints
• Liaising with other departments to resolve customer issues
• Ensuring customer service expectations are exceeded
• Make regular progress reports to the customer, updating the system as you go
• Question and investigate complaints in a polite friendly manner
• Build productive customer relationships
• Keeping to defined SLA’s for both email and verbal complaints
• Dealing with customer refunds, credit and returns
• Any other duties deemed within your skillset

This role is ideal for someone with experience in a customer service/complaint/call centre role.