Client Services Manager

Our client delivers a broader range of communications projects through print and digital media, with the logistical capability to deliver to exact client needs, at multiple locations across the UK and internationally.

They deliver through a powerful combination of people, technology and our unique access to the unrivalled resources of a large group. They create bespoke communications solutions for every single client based on their exact needs. Our client is committed to making a real, measurable, positive difference to the business of every client they work with.

They has invested heavily in the latest technology, and have developed a unique platform which works seamlessly with their clients’ own IT systems and provides all the management information, analytics and reporting on business needs. This enables them to deliver a complete, secure end-to-end managed communication solution, streamlining processes to drive down costs at every stage.

Their platform delivers everything from finding the most competitive purchase prices to managing stock, tracking, online proofing, plus ordering and delivery – all in one system that is simple to access and navigate, delivering real benefits to clients’ businesses.

This is a pivotal role within the organisation, supporting the Managed Communications Business Development team in activation of contracts with customers, creating and delivering on project plans. All applicants should have previous experience of project management and planning from inception to delivery, with a focus on time management, excellent networking skills (internally and externally) and strong attention to detail.

This is a national client-facing role, involving travel across the country. In return for your outstanding customer service and business development skills, this role offers a company car, generous uncapped commission structure and a range of great benefits you would expect from an organisation that is part of an international market leader.

The Role:

• Development and operational management of a single or multiple Managed Communications contract(s) with varying value from between £100K to 1 million plus of spend per annum, ensuring that operational support to clients is managed exceptionally, delivered efficiently and profitably while providing effective account leadership.
• Responsible for the retention, development and growth of specific assigned account(s) seeking to further penetrate the categories of Managed Communications, offering a wider range of services and solutions to these clients.
• Create qualified sales pipelines within all existing assigned clients
• Deliver account growth through additional service lines and general support initiatives
• Provide detailed client performance and opportunity reports including financials
• Provide a high degree of technical print support and expertise to both to clients and associates across multiple disciplines in the Managed Communications sector.

• Continually seeks to drive down bought in costs, reduce inefficiency and increase profitability.
• Manages operational financial performance for assigned client contracts.
• Develop and execute profit improvement plans.
• Delivery of the strategic development, operational and commercial strategy.
• Responsibility for an appointed Client Service team, compliance, development and ongoing management.
• Ensures contract compliance, best practice and service execution.
• Develops and maintains a comprehensive knowledge of clients and their key drivers.
• Ensures excellent customer satisfaction is delivered.

Skills & Experience Required

• Relevant degree or equivalent industry borne experience.
• Experience of the execution and management of Managed Service strategies.
• An excellent understanding of planning, budget and cost management with a structured and organised approach
• Strong commercial acumen and people-management skills
• Proven experience of service delivery and customer relationship management
• Credible approach, with the ability to present and liaise at senior level, instilling confidence
• Proven business development experience, with a resilient approach
• An ability to develop and execute alternative solutions.
• Experience of working within a supply chain environment
• People management experience
• Vendor management experience
• E-Commerce
• Studio/Pre-press

***Please supply CV in word rather than PDF***

This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Head of Packaging recruitment – Greg Nelson – greg@harrison-scott.co.uk

Head of Print recruitment–Neil Pearson – neil@harrison-scott.co.uk

Head Paper recruitment – Gary Young – gary@harrison-scott.co.uk

Board level, account management and all levels of sales vacancies –

George Thompson – george@harrison-scott.co.uk

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.