Business Analyst

Our client is a market leader within their field and this is a key appointment within their business.

Working within the Solutions Team, the Business Analyst will support our client’s vision and associated solution strategy through the delivery of first-class analytical and technical services as outlined below. This includes the need to conceptualise, scope and deliver integrated customer communication analysis and related solutions to clients across a diverse range of industry sectors.

Principle Accountabilities
• Working from our client’s values, deliver the level of service and support desired by all stakeholders
• Provide advice, support and guidance to Sales, CRM’s and Directors in pre-sales scenarios – including demonstrations and technical solution dialogue with prospects and clients
• Act as a subject matter expert, where appropriate, and use business understanding to conceptualise innovative solutions during the pre-sales stage of the sales cycle
• Serve as the conduit between the customer community (internal and external customers) and the software development team through which solution requirements flow
• Collaborate with the software development team and subject matter experts to establish the technical strategy needed to meet the vision, core purpose and objectives of the organisation

This includes remaining abreast of technology trends and testing new features, modules and releases.
• Using the strategy noted above, lead the technical development of solutions delivered through our client’s solutions suite
• Capture client requirements using interviews, document analysis, technical workshops, surveys, site visits, business process descriptions, business analysis, task and workflow analysis
• Evaluate information gathered from the above sources to ‘join the dots’ between what is and what can be
• Recommend, through audit output presentation (written and verbal), the strategic road map needed to transform customer communications
• Contribute to tender response process for Group Sales
• Complete regular management reports for all project work in line with team objectives
• Continually seek opportunities to demonstrate and set the example for our client’s vision, core values and purpose.

Essential Skills / Experience
• Extensive experience in the document management industry
• Comprehensive knowledge of digital services including SMS, email, social media and web portal solutions
• Experience of delivering document-centric solutions within the Health, Financial Services, Insurance and / or Local Government markets is desirable
• Extensive experience of business analysis including Business Process Re-Engineering
• Exceptional organisational and planning skills
• Exceptional written and verbal communications with the ability to outline complex propositions in layman’s terms
• Strong interpersonal skills and the associated ability to interact with individuals at all levels within the organisation, clients, partners, and suppliers alike
• Ability to schedule tasks and complete assigned projects with minimal supervision
• Practical experience of workflow analysis with demonstrable skills in Business Process Engineering to deliver innovative solutions, preferably with experience of working within a business transformation team in a BA or operational role
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Understanding of competitive products within the digital print / customer communications arena

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This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Head of Packaging recruitment – Greg Nelson – greg@harrison-scott.co.uk

Head of Print recruitment–Neil Pearson – neil@harrison-scott.co.uk

Head Paper recruitment – Gary Young – gary@harrison-scott.co.uk

Board level, account management and all levels of sales vacancies –

George Thompson – george@harrison-scott.co.uk

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.