Customer Success Manager – Print SaaS

This is a fantastic opportunity for a Commercially driven Account Manager to work with an established Software provider to the Print & Packaging Industries.

Through continued expansion our client is creating this position to help manage their impressive portfolio of customers.

Ideal Candidate Profile: A background in print / labelling / artwork or general ‘Software as a Service’ as a Customer Success Manager.

The role incorporates hybrid working between office and home, with one day a week to be office based so the ability to visit the office in central England on a weekly basis is required.

Preferred skills:

• Knowledge of End-to-end management software for commercial printing – but training can be provided.

• Strategic Selling

• Customer Retention / Contract Renewal

• A background in Complex SAAS

• 3 years minimum customer service / account management experience.

When our Client onboards a customer with their software they provide a number of professional services to assist clients with system adoption, including implementation and data migration.

These are provided by the designated Account Manager whose objective is to provide the best customer experience possible.

The purpose of the role to provide this experience to achieve customer retention and expansion to ultimately improve customer value.

The role requires a strong knowledge of our client’s software for which training will be given.

The successful Candidate will:

Act as a liaison between the Customer and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner.
Ensure all customers are successfully using company products and services and are deriving maximum benefit from the solution.
Inform and influence customers about forthcoming software developments and demonstrate new functionality.
Proactively offering solutions to any issues or concerns they may have.
Be the key point of contact for and be available to answer any in-bound questions.

Key Skills:

Customer service orientation.
Innovation – stepping in when the Customer has an issue and offering solutions.
Ability to create and deliver presentations.

Benefits Package includes:

25 + Public holidays.
Pension contribution and healthcare.