Account Manager – International

Purpose

We are looking for an Account Manager’s to maintain and strengthen the existing client relationships on an International Account. You will work with the Senior/Commercial Managers to maximise your account through exploring new areas for organic development.

Scope

• Responsible for developing long-term positive commercial relationships with relevant Commercial Contacts.
• Manage a portolio of brands on relevant Commercial account
• Work to standardize operating procedures and facilitate best practices on designated account. Manage and escalate any non conformance of procedures.
• Work with the client to improve deliverables, providing training when necessary.
• Operate as the lead point of contact for any and all escalation matters specific to your Commercial account (Internal & External).
• Act as the liaison between the client and internal teams; delivering feedback and ensure the timely and successful delivery of all Artwork.
• Generating accurate reports as and when required; including but not limited to; Forecasting and tracking key account metrics
• Support the Senior/Commercial Manager with capacity planning and resource requirements. Making recommendations for overtime as and when required.
• Manage the internal account specific Customer Service Representative’s work loads.
• Work alongside the Senior/Commercial Manager to encourage and foster an environment of Customer Excellence.
• Support the Senior/Commercial Manager with under performance.
• Escalate to the Senior/Commercial Manager any observations and/or areas of concern.
• Mentor, guide and support Customer Service Representatives on the designated commercial account.
• Support the Senior/Commercial Manager with contract negotiations.
• Facilitate client quarterly review meetings
• Travel to the customer as and when necessary.

Please note this role will not involve managing employees.

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This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Head of Packaging recruitment – Greg Nelson – greg@harrison-scott.co.uk

Head of Print recruitment–Neil Pearson – neil@harrison-scott.co.uk

Head Paper recruitment – Gary Young – gary@harrison-scott.co.uk

Board level, account management and all levels of sales vacancies –

George Thompson – george@harrison-scott.co.uk

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.