Account Manager

This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Head of Packaging recruitment – Greg Nelson – greg@harrison-scott.co.uk

Head of Print recruitment–Neil Pearson – neil@harrison-scott.co.uk

Head Paper recruitment – Gary Young – gary@harrison-scott.co.uk

Board level, account management and all levels of sales vacancies –

George Thompson – george@harrison-scott.co.uk

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.

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An innovative Global Marketing Services provider, which works with some of the world’s most recognised brands, is seeking an Account Manager to support the Senior Account Manager and Client Relationship Manager in developing a key account; ensuring client work is delivered efficiently from job concept to job completion meeting the client and internal service level agreements, at an appropriate (agreed) mark up.

The successful applicant will responsible for the following duties:

• Take ownership of each job and ensure delivery in accordance with ISO and standard operational procedures.
• Process work using Company systems and technology.
• Ensure the appropriate numbers of quotes are obtained for all work.
• Build working relationships with internal and external suppliers and customers to facilitate the smooth running of all projects/jobs and the collection of reporting data.
• Monitor on time delivery and Service Level Agreement performance.
• Ensure work is produced within operational guidelines and records are kept in a standard format.
• Managing projects / jobs from brief to completion.
• Identify cost or process improvement opportunities
• Liaise with suppliers to collate and clarify extra costs.
• Ensure jobs are invoiced upon completion.
• Ensure Service Level Agreement data is collected, recorded and conforms to account objectives.
• Escalate potential issues / resolutions to the appropriate senior manager.
• Promote best practice within the team
• Delegate to team members as appropriate.
• Show leadership and take ownership of situations and problems.
• If appropriate, ensure team members have sufficient knowledge to carry out the work requested and where necessary offer training to develop abilities further for career progression.
• If appropriate, ensure direct reports meet their objectives.
• Act as first escalation point for direct reports.
• Identify opportunities within the client and escalate to the Account Director or Senior Account Manager to support account development.

We are looking for someone with exceptional print and creative services knowledge. The ideal candidate will have excellent analytical skills along the ability to work effectively with computer systems such as Microsoft Office. You will be an outstanding communicator, both written and orally, with an exceptional customer care ethic and ability to build relationships at all levels.
Previous pharma experience would be highly advantageous.