Account Manager

We are looking for an enthuiastic Account Manager for one of our key clients.

Main role purpose:
• Internal sales team support on all operational requirements relating client’s needs
• Attending external client meetings as required for specific accounts
• Identifying new opportunities on existing accounts and increasing activity / turnover
• Working on new business leads to evaluate, qualify and maintain
Requirements:
• Ensuring customer satisfaction is achieved.
• Managing client communications in most effective manner
• Ensuring jobs are processed and managed in line with procedures and meeting clients requirements
• Ensuring all jobs are managed within the agreed timescales, commercials and escalate failures internally
Key activities:
• Develops relationships with the allocated clients
• Daily order processing of clients requirements and job tracking
• Engages with the appropriate managers to communicate requirements and escalate potential failures
• Maintains strong relationships with client, internal managers and staff
• Understands client’s needs and any contractual agreements
• Understands the full service and sales proposition / is able to articulate it to the client
• Recognises the opportunity to increase revenue or maximise profit
Operational and process:
• Ability to train on existing processes & suggests improvements to streamline and increase effectiveness
• Ensures all work complies with clients standards and manages expectations of finished work
• Attends regular internal production meetings
• Resolves issues, escalates to managers where appropriate including any contract risks identified
• Is flexible in their approach to workload and task allocation to ensure client demands are met.

Ideal candidate:
3 years experience in print and specifically operational print
Good knowledge of Tharsterns MI system
Competent in all Microsoft packages
Good communication skill and attention to detail
Works well on individual tasks
Contributes to the wider team
Client facing experience
Driving license

Salary: 22-26k dependent on experience
Holidays: 26 days + bank hols
Hours: 8:30 – 5pm flexible to fill the role

***Please supply CV in word rather than PDF***

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This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Head of Packaging recruitment – Greg Nelson – greg@harrison-scott.co.uk

Head of Print recruitment–Neil Pearson – neil@harrison-scott.co.uk

Head Paper recruitment – Gary Young – gary@harrison-scott.co.uk

Board level, account management and all levels of sales vacancies –

George Thompson – george@harrison-scott.co.uk

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.