Account Manager

Our client, a leading player in their field, is looking for a high calibre account manager to join their team. You can be based in either Leeds or Luton. Details as follows.

Full understanding of packaging formats, advising team on most
suitable equipment and suppliers for all print jobs
¦ Advises on economic formats, working with agencies, clients and
suppliers to derive cost effectiveness
¦ Provides technical input and advice on packaging projects as required
at high level client meetings
¦ Procurement of packaging material, delivering on time, to specification,
to quality and to contractual targets –responsible for delivery through
the team
¦ Procurement and project management of campaigns, customer
projects and understanding Client and Agency objectives – advise the
team on large projects and key stakeholder projects
¦ Ensures the team has the tools to maintain job history
¦ Develops strong relationships with suppliers and supports the team
where needed with supplier issues and queries
¦ Ensures best practice in conjunction with Group
¦ Daily tracking and analysis of benchmarking information, ensuring data
is communicated monthly to the Account Director – Packaging
Effective introduction and management of e-procurement systems
¦ Training and supporting colleagues, client and agencies
¦ Ability to demonstrate and express an informed understanding of how
e-procurement can provide business advantage to the client
¦ Embrace other procurement techniques, eg e-auction, instant pricing,
cost for product
Finance ¦ Working to the operating budget, understanding of P&L and billing
¦ Ensures best practice procedures are followed and documented
¦ Produces and analyses end of month MI reports and drives the
required operational changes in order to further develop contribution
¦ Ensures month end invoicing is on time and correct
¦ Ensures debt is kept to a minimum and is managed by team
¦ Manages site Balance Sheet with finance back-up
Client focus ¦ Attends customer/procurement meetings as appropriate
¦ Defines new business opportunities and communicates these
¦ Develops a good understanding of the client’s business and industry
sector, in particular driving through a level of customer insight and
understanding of each Line of Business
¦ Builds relationships with clients and their preferred agencies,
managing their perceptions and expectations
¦ Input where appropriate into DHL new business meetings on
packaging specific topics
¦ Owns and resolves customer complaints and issues along with
supporting team as back-up
Business development ¦ Demonstrates an understanding of the technological direction of the
industry and how these advances will benefit the client
¦ Continues to build and strengthen their knowledge of the industry and
product innovations
¦ Identifies and develops business opportunities
People management ¦ Mentors colleagues as appropriate – inspire and motivate
¦ Will identify any training and development requirements for the teams
and will work with colleagues and the Account Director
¦ Holds weekly team meetings, WIP meetings, 1 to1’s
¦ Encourages team members to seek out own experiences to grow
Suppliers ¦ Attends supplier meetings and manages relationships/expectations
¦ Resolves complex supplier issues, escalates where appropriate
¦ Works hand in hand with Sourcing on the procurement strategy
¦ Builds and maintains excellent supplier relationships
Personal development ¦ Takes responsibility for own performance management and for
identifying areas of required personal development
¦ Will be a strong and confident communicator
¦ Promote the our client’s culture by living the values and leading by example,
coaching and supporting peers as appropriate
Process ¦ Ensures results of any customer satisfaction survey and general
customer/agency feedback is acted upon where necessary and action
plans are produced as appropriate
¦ Implements and uses best practice principles
¦ Adheres to defined ordering , authorisation, billing process
¦ Implements and reviews local operating procedures manual
¦ Documents actions and follows up as appropriate
¦ Understand SLA’s and how to achieve them
¦ Keeps Clarity updated with relevant information
Effective communication ¦ Assist in the management of communication channels between the
team, the client, their preferred agencies and suppliers, in order to
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drive down delays
¦ Advise on changed project details – e.g. specs /deadlines
¦ Must be sensitive to the client’s needs, remaining calm and confident,
even in difficult situations
¦ Produce clear and structured written communications, with the ability
to rationalise and present solutions to the client
¦ Needs to understand that there is a joint approach to be portrayed to
client and procurement team
Quality ¦ Will demonstrate a concern for quality of results, identifying
opportunities for continuous improvement
¦ Must check work carefully and ensure it is delivered ‘right first time’,
considering the implications of the design for the end-user and
ensuring it complies with the original brief
¦ Ensures that all work is presented according to corporate guidelines
Planning and organising ¦ Must plan and schedule activities to ensure best use of own and
others’ time and resources
¦ Should take a logical and systematic approach to work, monitoring
progress on tasks and reprioritising them to take account of changing
circumstances
¦ Must have ability to track several projects at once and monitor their
progress within the team
¦ Facilitate timely cost/work approval with client
¦ Ensure that any quotes requested are generated within agreed SLAs
Team working ¦ Will work in partnership with colleagues to achieve common goals
¦ Should be willing to offer help and assistance to others while
understanding their needs, thus contributing to a positive team spirit
¦ Should always be approachable to team
Personal attributes
¦ Will ideally have 5 years’ experience in a packaging procurement or packaging print management
environment with at least 3 years managing large projects with multiple deliverables
¦ Detailed technical knowledge of packaging, particularly secondary packaging formats.
¦ Experience of working for/with/alongside Creative agencies
¦ Sound project management and knowledge relating to multiple products for each project
¦ Experience of managing a team of people
¦ Experience of forecasting, managing budgets and Profit & Loss of an account
¦ Excellent client facing and customer service skills, service minded
¦ Ability to build relationships and develop new business
¦ Commercially strong and numerate
¦ Committed, resilient and prepared to work extra hours as required
¦ Experience of working in an environment where priorities are constantly changing
¦ Can manage change, and keep a clear perspective of end goals
¦ Team worker, with positive outlook who can inspire and motivates peers
¦ Focus on project management, timely delivery and achievement of Key Performance Indicators
¦ Must be computer literate, appreciate the advantages of technology
¦ Excellent attention to detail, organised

***Please supply CV in word rather than PDF***

**

This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Head of Packaging recruitment – Greg Nelson – greg@harrison-scott.co.uk

Head of Print recruitment–Neil Pearson – neil@harrison-scott.co.uk

Head Paper recruitment – Gary Young – gary@harrison-scott.co.uk

Board level, account management and all levels of sales vacancies –

George Thompson – george@harrison-scott.co.uk

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.