EMEA OPERATIONAL ACCOUNT MANAGER

Our prestigious Client is seeking to appoint a dynamic Regional Operations Account Manager to lead the performance and ongoing development of a major global account across the EMEA region.

If you come from a logistics, artwork production, or manufacturing operations background, and know how to align people, process, and performance, this is an opportunity to step into a regional leadership role and the successful candidate will have a small team of direct reports, who manage the day-to-day personnel (approx. 30).

In this role, you will:

Lead and motivate regional teams to ensure the smooth delivery of services and operational excellence.
Act as a central point of contact for our key client, building trusted relationships and proactively representing the team in high-level meetings, projects, and initiatives.
Identify and drive continuous improvement opportunities in processes, performance, and collaboration—ensuring we consistently exceed expectations.
Coordinate across teams and time zones, helping operational staff translate goals into results, while maintaining focus on quality, compliance, and customer satisfaction.

You are a natural relationship-builder, confident communicator, and problem-solver who can lead through influence.
Experience in GMP environments or an understanding of manufacturing supply chains would be a strong advantage.

Essential duties and responsibilities include.

Working closely with your managers and customer’s Life Cycle Management & Printed Packaging Materials group, plan, organise and direct artwork production activities and resource work within the teams.

Build and maintain excellent contact with key decision makers both internally and externally

Ensure the team optimise resource to best utilise available capacity

Monitor and measure performance of the account through KPIs and metric reporting

Build out a clear strategy for improvements across the account and help execute this strategy with the delivery teams

Work closely with the relevant internal and external Quality functions to ensure compliance and audit readiness

Develop a perceptive awareness of the customer’s actual requirements and translate back to the operational teams

Work in conjunction with the Global Account Director (GAD) to be a key point of contact for the customer regarding operational issues, including any customer specific requirements

Lead in the process of investigating customer complaints and ensure records are kept accordingly within the QMS, be responsible for CAPAs and communication of complaints / non-conformances to the wider teams

Provide project management and critical path management as appropriate

Identify areas for improvements, offer solutions and monitor new processes

Deliver annual performance appraisals and individual coaching sessions within a format of your preference

Adhere to stated policies and procedures relating to health and safety, and quality management

To develop and cement a good team-working environment

Qualifications / Requirements:

3+ years’ experience in an Operational Management or similar Account Management / Customer Relationship Management role
Proficiency in CRM software and Microsoft Office Suite
Experience of packaging / labelling processes, and industry is preferable but not essential
Excellent communication and presentation skills
Resilient attitude, not afraid to challenge
Have the ability/ willingness to travel to clients (UK/Europe) on occasions (<10%)
Demonstrate strong written and presentation skills

Supervisory responsibilities:

This role will have supervisory responsibilities and will be defined in conjunction with the GAD.

You will be expected to support in hiring, mentoring, and appraising performance.