Telesales Manager

A company who are one of the global leaders in the sector they operate in is looking for a Telesales Manager with excellent communication and customer management skills. This is a role that requires strong interpersonal and leadership skills, with a great sense of ownership and willingness to go for the extra mile to deliver results.

Responsible for managing a Telesales team, you will help create new business opportunities and establish business relationships with an array of clients.

You will need to lead from the front – Be positive and passionate, build strong relationships with the broader team, proactively propose new ideas, be a problem solver and provide good customer service.

Key responsibilities:

• Supervise and manage a Telesales team to advise and sell solutions over the phone
• Responsible for achieving revenue growth and attaining given monthly & quarterly targets and KPIs by successfully managing the assigned sales team
• Set individual KPIs and constantly align each team member with the company’s mission, goals and objectives
• Create what’s next, to improve team’s effectiveness and efficiency
• Disciplined use of sales CRM system, monitoring daily call activities for productivity and quality assurance
• Customer management such as handling customer complaints and enquiries via phone
• Support fellow managers in daily operations and developing key metrics to achieve success in team’s performance and organisational goals

If you have telesales management experience and demonstrate strong organisational and time management skills, whilst working towards a revenue target then we would love to hear from you.
Ideally, we are looking for candidates from a manufacturing company rather than services.