Job Title: Technical Support / Administration

Salary: up to £30k pa

Location: Hertfordshire

Reference: J3457

Contact: Chloe Thompson

Telephone: 0141 647 6688

Categories: Print, South East, Production/Technical

A leading company in the dynamic marketplace in which they operate is looking for a technically minded individual to provide first point of contact for all support queries and provide administration support to the implementation team. 

This is a fantastic opportunity to join a company experiencing a significant growth period. It offers a unique communications management solution driven by cutting-edge technology that helps clients manage, connect and automate their brand experience online. They work with each client to assess their needs, create a framework, and develop each component addressed to specific objectives.

The responsibilities for this technical support role include:

  • Resolve tickets wherever possible in a 1st line capacity
  • Troubleshoot and apply fixes to basic queries
    • Basic portal updates/management
    • Technical issues
    • Order support
    • General questions
    • Login issues
    • Invoice queries
    • Goods in issues
    • Budget update requests
  • Escalate issues accordingly if required
  • Progressing order states
  • Managing approvals where they exceed 7 days
  • Order management
  • Client specific support
    • Internal account management
    • SMS Messaging / reporting
    • Budget management
    • Merchandise order management
    • Adding digital assets
  • Implementation team support
    • Providing administration and project support

Experience working with Pageflex would be highly advantageous.

Share this job:

Apply now

If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here

    To apply for this vacancy fill in the form below. The following fields are required.

    We prefer MS Word format (.doc or .docx)

    Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format.

    The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).