Print Account Manager

Our client specialises in producing printed communications for a variety of sectors from high end retail to sporting events and local businesses. This is a fantastic opportunity to join a team of dedicated, knowledgeable and client focused people who aspire to make a difference every day, valuing the long-term partnerships with many clients and suppliers.

The role will focus on project managing; client liaison and estimating jobs. This is ideal for someone already working as an account manager, or someone looking to move into the position from a print production role. The successful candidate will report directly to the Client Services Director, managing a variety of projects either autonomously or as part of a larger team.

Main Duties

• Manage a portfolio of key accounts
• Liaise with clients and advise them on the best product and service solutions for a variety of diverse projects with a “can do” attitude at all times.
• Provide excellent customer service
• Work with the Client Service Director and peers to strategically grow accounts in line with business objectives
• Manage briefs from initial point of contact, advising, and cost estimating, through to project management
• Maintain regular contact with clients, build and sustain long-term business relationships
• Act as a key point of contact for clients for day-day operational issues
• Participate in client meetings
• Work collaboratively with the production team to ensure a quality service to clients.

Required skills, experience and knowledge:

• A knowledge of print production processes and techniques. (experience with large and/or small format digital print would be an added bonus)
• Proven track record in building and developing client relationships
• Excellent communication and time management
• Knowledge of managing and developing portfolios of existing clients
• Experience in a client facing role is essential
• Excellent verbal and written communication skills
• Good attention to detail and quality
• Willingness to go above and beyond for customers
• Self-motivated
• Adaptable and enjoy working in a fast-paced environment
• Excel at plate spinning!

If you are excited by the idea of joining a down to earth, relaxed but really ambitious team, supporting them so they can continue to focus on what they do best of all; printing and creating wonderfully visual things, then this is the role for you.