Client Services Manager

• Daily management of the Client Services Team to include but not limited to the following:
o Stock lines are replenished in a timely fashion following procedures
o Artwork proofs are checked for accuracy before submission to the client
o Manage all bespoke customer requirements
o Monitor stocking levels and overstocked lines
o Manage quotations and ensure best buying
o Ensure all orders are processed in a timely fashion and deadlines are met
o Review high value purchase orders
o Purchase order progress
o Follow month end procedures to ensure all non stocked lines are invoiced, all PX charges are raised, backorders are monitored
o Have a vast amount of Point of Sale and Direct Mail Experience in addition to Operational Print knowledge
• Implement new print business
• Identify areas for improvement in both new and existing accounts
• Manage margins of both new and existing print business to meet the minimum requirement
• Set objectives for the department and individuals through regular reviews
• Ensure all standards and procedures are met
• Must have the ability to manage and prioritise own and teams workload to meet existing schedules and tight deadlines
• Implement the new Print Software
• Must have the following qualities:
o Previous Customer Service Centre management experience
o Attention to detail and be totally service oriented and understand the “customer experience”
o Ability to identify key areas for improvement and implement strategic plans
o Effective communication and motivational skills
o Confident telephone manner
o Strong excel skills

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This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Head of Packaging recruitment – Greg Nelson – greg@harrison-scott.co.uk

Head of Print recruitment–Neil Pearson – neil@harrison-scott.co.uk

Head Paper recruitment – Gary Young – gary@harrison-scott.co.uk

Board level, account management and all levels of sales vacancies –

George Thompson – george@harrison-scott.co.uk

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.