Account Manager – mostly WFH

We have an opportunity for an Account Manager to join a market leader that delivers outstanding packaging solutions to clients all around the world.

The key purpose of this role is to build effective relationships with entry- to mid-level client contacts. This role will ensure the efficient coordination of projects from estimation to completion, and partners with the broader project team to ensure deliverables are completed on time and on budget. The Account Manager utilises an understanding of the company’s and the client’s industry, business, and products to identify opportunities to sell additional solutions to meet existing client needs.
 

JOB RESPONSIBILITIES

•    Support profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
•    Serve as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team; provides timely responses to all enquiries.
•    Participate in meetings with clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
•    Ensure high quality standards in all client deliverables.
•    Coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
•    Translate client requests and requirements into detailed, and sometimes technical, instructions for project teams.
•    Partner with the client, the Account Team, and project teams to resolve identified project issues.

Candidates must have a minimum of 6 years’ previous account management experience in packaging, print, marketing or creative design.
Strong verbal and written communication skills (including analysis, interpretation, & reasoning) will be key for this role.  You will also have strong analytical, prioritising, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.