Account Manager

A leading player in its field has an exciting opportunity for a highly driven Account Manager, with more than 2 years’ proven client services experience in the packaging graphics industry, to join its team. The chosen candidate will be responsible for the overseeing of customer service activities relating to the supply of our client’s goods and services to a major blue chip client; upholding and developing the client relationship whilst ensuring consistent quality of work is produced. For this role you must have good general managerial skills with an ability to prioritise various tasks, in conjunction with interpersonal and client service skills.

You will have one main goal to focus on: the delivery of customer service based on measurable key performance indicators and quality control. You should have a good understanding of reprographics, print and knowledge of the FMCG customer service industry.

Key Roles and Responsibilities

To liaise with the client on existing, and forthcoming projects, including the planning and development of plans to complete those projects within the client time scales and to the quality levels expected.
To oversee and input client briefs accurately to optimise production.
To liaise between the client and the production team leader to ensure all information is correctly interpreted both creative and timings.
To uphold and represent the company on a daily basis, developing relationships with all relevant departments.
Skills

Demonstrate an understanding of the client and work that the client produces
Show strong organisational skill with all aspect of their team including Holiday cover Deal with client escalation issues
Demonstrate an understanding of the client and work that the client produces
Demonstrate influencing skills and an ability to lead the client’s decision making